Unlocking Seamless Travel Satisfaction

A Proposal on Kiwi.com's Journey to Customer-Centric Excellence with ClaimAir

Airline Claim Full-Service

ClaimAir is a service that handles the end-to-end flight and baggage claims process in a high volume, with an 8+ years track record.

Flight disruptions

claimair.com

ClaimAir secures EC261 compensation as well as extra expense reimbursement as set out by the Montreal Convention.

Baggage delays

claimair.com

ClaimAir guides travelers through baggage delay scenario to minimize travelers' inconvenience and to maximize a value of compensation.

Unused flight refunds

claimair.com

As long as travelers don't reschedule or check-in for a flight, at least a partial refund might be due.

Insurance

claimbag.com

Hassle-free travel and outstanding experience when baggage is delayed. An instant payment of €1,000 when baggage is not delivered within 96 hours.

Case management

advocode.com

The all-in-one toolkit that streamlines legal administration and operations, including claim handling. A tailor-made solution built by ClaimAir.

Customer-Centric Solution

Integrating ClaimAir's services into Kiwi.com's ecosystem not only simplifies the claims process for travelers but also ensures that users have a seamless, consistent, and user-friendly experience within the Kiwi.com platform. This integration contributes to higher customer satisfaction, increased trust, and a competitive edge in the travel industry's customer-centric landscape.

Streamlined Access

By integrating ClaimAir's services directly into Kiwi.com's platform, customers can access the claims process seamlessly. There's no need for customers to navigate away from Kiwi.com's website or app to seek compensation for flight disruptions. This convenience saves users time and eliminates the need to learn a new interface or access a separate website.

Consistent Brand Experience

Integrating ClaimAir ensures that the claims process remains consistent with Kiwi.com's branding and user interface. Customers will feel like they're still within the Kiwi.com environment, reducing any potential confusion or friction associated with using a third-party service.

Cross-Promotion Opportunities

Kiwi.com can take advantage of the integrated experience to cross-promote other services, such as flight bookings, accommodations, or travel insurance, while users engage with the claims process. This can lead to increased sales and engagement across Kiwi.com's product offerings.

User Feedback Integration

Kiwi.com can gather valuable user feedback within its platform about the claims process, allowing for continuous improvement and refinement. This user-centric approach ensures that Kiwi.com can address any pain points or issues customers encounter during the claims process, further enhancing the user experience over time.

Cutting-Edge Technologies and Minimal Technical Debt

At ClaimAir, we provide exceptional customer-centric solutions, backed by state-of-the-art technologies and an unwavering dedication to maintaining minimal technical debt.

Rapid Development: With minimal technical debt, we can introduce new features and improvements swiftly, responding to changing market demands and enhancing the customer experience without delays caused by technical constraints.
Data Security: We prioritise the security of sensitive customer data. ClaimAir employs compliance measures to safeguard user information, ensuring the highest level of trust and confidentiality.
Scalability: Our systems are designed to scale seamlessly, accommodating increased demand and data processing without compromising performance. This ensures that we can meet the needs of growing customer base while delivering uninterrupted service.

Meet the owners

ClaimAir boasts a straightforward ownership model, with 80% held by Jakub Havej and the remaining 20% by a dedicated group of investors. This simplicity enables agile decision-making

Jakub Havej

Founder, 80% ownership

A digital all-rounder with a master's degree in air travel, bringing a versatile skill set to the intersection of technology and aviation.

ClaimAir Investors

Shareholders, 20% ownership

ClaimAir's origins trace back to the support ofStartupYardand individual business angels, collectivelyinvesting €290k.